Service requests
Emergency calls, photos, and warranty status become a triaged queue with the right technician suggested.
HVAC & plumbing
Keep urgent calls, crews, and comfort on schedule.
Imagine helps HVAC and plumbing teams move every job from emergency call to paid invoice. Triage, dispatch, parts, maintenance agreements, and warranty follow-up stay coordinated while technicians stay on the tools.
1service queue for the day
4service loops covered
0dispatch system replacements
Fulljob trail on every call
Today
HVAC & plumbing queue
Service requestsLive
Dispatch & partsReady
Maintenance plansReview
Warranty & invoicesQueued
Next best action
Review the urgent dispatch
The no-cooling call arrives matched with customer history, warranty status, and the nearest qualified technician.
Local proof
Parts run tag
Urgency, technician window, part status, warranty note, and review touch.
Truck ready
Parts run tag is one signal. These loops keep the day moving.
Less dispatch scramble. More comfortable customers.
Dispatch & parts
Job notes, parts availability, supplier replies, and arrival windows stay connected before the truck rolls.
Maintenance plans
Seasonal tune-ups, agreement renewals, and check-ins go out before comfort turns into a complaint.
Why this work matters
HVAC and plumbing teams show up when comfort cannot wait.
Urgency, parts, warranties, technician windows, and customer updates all matter at once.
Truck ready
Parts known
Comfort restored
Industry context
Census snapshot: Plumbing, heating, and air-conditioning contractors.
U.S. industry-wide employer data for 2023, included as context for hvac & plumbing.
111K
employer locations
$298B
2022 revenue
1.2M
workers
Source: U.S. Census Bureau 2023 County Business Patterns (locations and workers) and 2022 Economic Census (revenue), NAICS 238220 (Plumbing, heating, and air-conditioning contractors).
Trades signal
AI in the trades is moving into dispatch, service, and margins.
ServiceTitan surveyed more than 1,000 contractors on AI in skilled trades. HVAC and plumbing shops can apply it where urgency and context matter most: triage, parts, warranties, and technician windows.
One service queue from emergency call to paid invoice.
Get started
Service requests
Sort emergency requests, customer details, photos, warranty status, and dispatch options.
Dispatch & parts
Match technicians, service zones, parts needs, supplier updates, and customer arrival windows.
Maintenance plans
Track maintenance plans, seasonal service reminders, contract renewals, and customer outreach.
Warranty & invoices
Prepare warranty notes, invoice follow-up, payment reminders, review requests, and customer check-ins.
Dispatch view
Start the morning knowing which calls need a person.
Imagine reads calls, texts, job notes, technician calendars, supplier messages, and your accounting system together, then keeps every job moving until the invoice is paid.
Service brief
6 urgent calls triaged, 2 parts holds, 3 renewals drafted.
1hvac & plumbing queue
4coordination loops covered
0manual trackers to rebuild
Questions, answered
How does Imagine fit into HVAC and plumbing companies operations?
Imagine handles the repetitive coordination around service requests, dispatch & parts, maintenance plans, warranty & invoices. It reads the systems your team already uses, prepares the next step, and asks for approval when human judgment matters.
Do we have to move off our field-service, scheduling, supplier, warranty, payment, and customer messaging tools?
No. Imagine works on top of field-service, scheduling, supplier, warranty, payment, and customer messaging tools and keeps those tools as the systems of record. It handles the operational follow-through between them and records what changed.
How much control does the team keep?
Yes. You set the rules, thresholds, and owners for each workflow. High-confidence work can move automatically, while exceptions and client-facing changes can stay in a review queue.
Keep comfort calls moving with the crew you already have.
Bring the triage, dispatch, maintenance, or warranty loop that keeps pulling your dispatcher into chase work. Imagine will show how it becomes a review queue.